Contact Us
Live chat
Our live chat is open 24/7 and is the quickest way to get an answer. Open it from any page of the site.
You can also write to [email protected]. Emails take a little longer than chat, so use them when you want a written record or need to attach files.
Technical issues
If a game freezes or will not start, close it fully, check your connection and browser, and try again. When the problem stays, send us a screenshot together with a short description of what happened.
Payments and account help
Ask us about missing deposits, payment methods available where you live, refunds and password problems. For a deposit that has not arrived, include the transfer details so we can trace it.
Complaints
Every complaint starts with our support team and moves up inside our company if it cannot be solved straight away. We keep you informed until it is closed.